Overview
Welcome to SameDay Movers Melbourne! Before you engage our services, we kindly request that you familiarise yourself with our Terms of Service. These terms outline the rights, responsibilities, and expectations between SameDay Movers Melbourne and our valued customers. By using our services, you acknowledge and agree to comply with these terms. Please read them carefully.
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Service Agreement: Our Terms of Service establish a legal agreement between you (the customer) and SameDay Movers Melbourne. It encompasses the scope of our services, pricing, payment terms, cancellation policy, and other important aspects related to your move.
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Booking and Confirmation: When you book our services, we require certain information to secure your reservation. This includes the moving date, locations, inventory list, and any specific requests. Our team will confirm your booking once all details are verified.
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Pricing and Payments: Our pricing structure is transparent and competitive. The cost of your move will depend on factors such as distance, size, additional services, and any applicable taxes or fees. We will provide you with a detailed estimate, and payment is typically due on or before the moving day.
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Cancellation and Rescheduling: If you need to cancel or reschedule your move, please notify us as soon as possible. Cancellation fees may apply depending on the notice period. We understand that unforeseen circumstances may arise, and we’ll work with you to find the best solution.
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Liability and Insurance: While we take utmost care during the moving process, it’s important to understand our liability and insurance coverage. We offer limited liability protection for your belongings, and we recommend considering additional insurance options for added peace of mind.
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Customer Responsibilities: To ensure a smooth and efficient move, we kindly request that you fulfill certain responsibilities. This may include providing accurate and detailed information, preparing your belongings for transportation, ensuring a safe working environment, and complying with local regulations.
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Communication and Feedback: We value open communication with our customers. If you have any questions, concerns, or feedback, please don’t hesitate to reach out to our customer support team. We are here to assist you throughout your move and address any inquiries you may have.
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Privacy and Data Protection: We prioritize the privacy and security of your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. We encourage you to review this policy to understand how we handle your information.
At SameDay Movers Melbourne, we strive to provide exceptional moving services while maintaining transparency and professionalism. Our Terms of Service are designed to protect both parties involved and ensure a positive moving experience for all. If you have any questions or require further clarification regarding our terms, please feel free to contact us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund either through email or phone communication.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at 1800 447 248 for questions related to refunds and returns.